NNH12CF39C

IGF::OT::IGF OTHER FUNCTIONS HEADQUARTERS INFORMATION TECHNOLOGY SUPPORT SERVICES (HITSS). THE HQ IT SUPPORT SERVICES (HITSS) CONTRACTOR IS EXPECTED TO: A. PROVIDE EXPERT ADVICE AND VALUE-ADDED GUIDANCE TO HEADQUARTERS IN DEVELOPING COST EFFECTIVE SOLUTIONS FOR ITS CUSTOMER'S IT REQUIREMENTS B. PROVIDE AN IT ENVIRONMENT THAT FOSTERS DEVELOPMENT OF CUSTOM APPLICATIONS IN A ROBUST AND EVOLVING ENVIRONMENT AND TAKES FULL ADVANTAGE OF INDUSTRY STANDARDS AND EMERGING TECHNOLOGIES C. OPERATE THE NASA HEADQUARTERS DATA CENTER ENVIRONMENT IN AN EFFICIENT AND EFFECTIVE MANNER D. SUPPORT IT REQUIREMENTS THAT UTILIZE SPECIALIZED IT SKILLS AND KNOWLEDGE OF TECHNOLOGY TRENDS TO SIGNIFICANTLY INCREASE USER PRODUCTIVITY AND EFFICIENCY E. PROVIDE EXCELLENT CUSTOMER SERVICE FOR A VARIETY OF IT DISCIPLINES AND FUNCTIONAL AREAS F. INCORPORATE IT SECURITY IN ALL ASPECTS OF THE WORK TO ENSURE PROTECTION OF NASA HEADQUARTERS' DATA AND SYSTEMS G. EFFECTIVELY COLLABORATE WITH OTHER HEADQUARTERS AND AGENCY IT CONTRACTORS TO PROVIDE SEAMLESS SERVICES TO CUSTOMERS AND H. ENSURE THAT ALL IT ACTIVITIES MEET ALL APPLICABLE FEDERAL, OMB, OPM, AGENCY, AND HEADQUARTERS REQUIREMENTS. THE SPECIFIC SUPPORT SERVICES REQUIRED UNDER THIS CONTRACT INCLUDE: PLANNING AND MANAGEMENT OF INFORMATION SYSTEMS LIFE-CYCLE SUPPORT FOR APPLICATIONS AND INFORMATION SYSTEMS OPERATION OF THE NASA HQ DATA CENTER SYSTEMS ENGINEERING AND INTEGRATION SERVICES IT SECURITY TECHNOLOGY INNOVATION AND INFUSION AND CUSTOMER SUPPORT.