W15P7T07DH001

THIS CONTRACT WILL PROVIDE FOR SUPPORT OF COMPLETE TELEPHONE SYSTEMS. THE SYSTEMS INCLUDE NORTEL NETWORK SL-100 AND SL-1 TELEPHONE SYSTEMS, CS2100 SYSTEMS, OTHER VENDOR TELEPHONE MANAGEMENT SYSTEMS, DIGITAL CONFERENCING SYSTEMS, AUTOMATED CENTRALIZED OPERATIONS AND MAINTENANCE SYSTEMS (ACOMS), AUTOMATED DIAL ASSISTANCE SERVICE (ADAS), INTEGRATED SERVICE DIGITAL NETWORK (ISDN) APPLICATIONS AND PRODUCTS, ACCESSORY HARDWARE, PROPRIETARY INSTRUMENTS AND PERIPHERALS. REQUIRED SERVICES INCLUDE: COMMERCIAL LEVEL SUPPORT, LABOR, REMOTE DIAGNOSTICS, SOFTWARE SUPPORT & UPGRADES, PARTS & MATERIALS, HARDWARE UPGRADES AND ENHANCEMENTS, REPAIR, RETURN AND PARTS REPLACEMENT, TRAINING, WARRANTY, COMMISSIONING SERVICES, TECHNICAL SUPPORT OF HARDWARE AND SOFTWARE BASELINES, HARDWARE DE-INSTALLATION, INSTALLATION, RELOCATION, CONSULTING, EXTENDED SERVICE PLAN, SERVICES AND TECHNICAL DOCUMENTATION. THE CONTRACTOR WILL BE RESPONSIBLE FOR INTEGRATION OF ALL THE PRODUCTS AND SERVICES INTO THE NORTEL NETWORKS TELEPHONE SYSTEMS.